Refund Policy

Eligibility

• Notify us within 24 hours of delivery by email to start a refund request.
• The product must be returned in the same healthy condition as delivered, with original packaging and accessories.
• Refunds are available only when the customer is dissatisfied with the product and the return is approved as per this policy.
• Refund requests may be canceled if we do not receive the required details or response within 15 days.

Return timelines

• After notifying us within 24 hours of delivery, the product should be sent/handed over for return within the next 10 days from the date of delivery (as per approval instructions).
• Inspection timeline: once we receive the return, inspection is typically completed within 1 business day.

Reverse pickup & shipping

For eligible returns, we initiate reverse pickup. For change-of-mind / fitting preference returns, the customer must ship the product back or pickup charges may apply.

Return address: Crazyspects Eyewears Pvt. Ltd. 77/2/1, P S Road, Kolkata, West Bengal, India – 700030.

Refund processing

• Refunds are initiated for both pre-paid and Cash on Delivery (COD) customers after return approval and successful inspection.
• After we receive the return, inspection is typically completed within 1 business day. Once we initiate the refund, it usually reflects in your account within 2–7 business days, depending on your bank/payment provider.
• For COD refunds, we may request bank/UPI details to process the refund.

Shipping charges reimbursement

Shipping charges up to Rs. 100 may be refunded or reimbursed as per approval (for example, in eligible cases). Customers may be asked to share courier receipt/proof for reimbursement.

Non-refundable / limited-refund items

Refunds may not be applicable for certain products or order types, including:

• Promotional items such as Today's deal offers and combo offers (unless received damaged/defective or wrong item delivered).
• Frames-only orders (unless received damaged/defective or wrong item delivered).
• Customized/prescription orders where the issue is due to incorrect prescription details provided by the customer (not treated as a manufacturing defect).

This is not an exhaustive list. Final eligibility depends on product category and inspection results.

Fees & exchange limit

• No restocking fee: We do not charge any restocking fee.
• Exchange limit: One exchange per order (where exchange is applicable).

How to request a refund

1. Email us at [email protected] within 24 hours of delivery.
2. Include your order ID, reason for refund, and photos/videos if the item is damaged/wrong/defective.
3. Wait for return approval and pickup/return instructions.