CrazySpects
☎: 033-25480296 / 079803973903
✉: cs@crazyspects.com

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F A Q



Q1) Is it necessary to make an account to purchase from you ?

No it is not nessesary.

But it has its own advantages, such as –

  • Every time you can purchase by providing your user ID only instead of filling necessary details.
  • You can easily find the history of your past orders.
  • Tracking of your delivery status will be easier.

 

Q2) What should I do if I forgot my login password ?

Please mail us from your registered mail ID.

 

Q3) How can I place an order to you ?

It is very easy to place an order to us. Browse through our website, select your choice and click on 'add to cart' button. If you are already 'Log in' with your user id and password, you'll get a success message. Otherwise just click on 'add to cart' button, re-check your order and click 'ok',then give your details to place your order by pressing the final 'order confirmation' button. Please enter your shipping address properly with PIN Code and don't forget to mention your contact number. Finally choose your payment method to check out from the page.

You can also call us on 033 2548 0296 / 8013025464 for help.

Q4) How do I track my order status on your web-site ?

After you place your order, you'll receive an email at your registered email address. It's better to reply with confirm or cancel to give your order an extra point towards confirmation or cancellation. If you're contacting on our whatsapp number you'll get an instant status. Please remember that once your order is shipped, it takes minimum 24 hours for the tracking no. to start working and showing details.

 

Q5) Where do I find my order number?

Once the order is successfully placed, the order number will be send to your registered email id. You can also find the same under 'My Account' section.

 

Q6) How to cancel my order and get my money back ?

If the order has not being shipped out, please contact our customer service and tell them to cancel your order. But after the order has been shipped out, we are unable to cancel your order. In case of COD you can simply refuse it and it will come back to us. Please note we do have refund polices.

 

Q7) If I am not happy with the product then what should I do ?

If you are not happy with your product then we will replace it and make it right for you. Please send the product back to us for a fast exchange or refund. Please note that we will reimburse the courier charges in case of exchange product & we do have any refund polices too.

The product if delivered shall be liable to return only if it is returned with the original sealed box, instruction papers and other accessories if any. Please keep in mind that we will reserve the right to claim damages should the returned goods be damaged or show signs of use.

In case of receipt of a damage/ defective product please inform us within 48 hrs of receipt of the product. Please do not use the product that requires replacements.

Certain products like jewellery cannot be return.

 

Q8) What is a shopping Cart?

While you do shopping in a shop, you do collect your items and drop them in your shopping cart, then you go for the billing process to make the payment. On our website, is a virtual shop and we have a virtual shopping cart which holds all the items that you wish to purchase. Like reality, here also you can review and delete your selected items from the shopping cart.

 

Q9) After adding items in the shopping cart, may I buy them on later date?

We recommend you to buy it immediately. Holding the product is not possible.

 

Q10) Is it safe to transact through credit/debit card or internet banking at your websites?

You need not to worry about your card/banking information because our websites offers you the highest standards of security available on the Net. So, here with us, your shopping experience will be private, safe and secure. Depending on your internet connection speed your bank will issue an authorization number and the electronic receipt would be generated to you.

 

Q11) What are the payment options available on your websites?

We offer you multiple modes of payment ;

  • Debit card – Visa/MasterCard/Maestro
  • Credit Card – Visa/MasterCard and also American Express
  • Internet Banking (online payment / cash diposit to company account)
  • Bank Diposit (to Company A/C)
  • Cash on Delivery (COD)

 

Q12) Which banks are supported under internet banking option?

Following banks are under internet banking:

    • AXIS Bank
    • Bank of India
    • Citibank Bank Account Online
    • Corporation Bank
    • HDFC Bank
    • ICICI Bank
    • IDBI Bank
    • Syndicate Bank
    • Union Bank of India
    • YES Bank
    • SBI
    • etc

     

    Q13) What is Cash on Delivery?

    Cash on Delivery is an option to pay for your purchase in cash at the time of delivery at your door step. We have 2 types of COD services : (1) Fast COD by Blue Dart (2) Slow COD by India Post (postponed for next few days).

     

    Q14) Can I pay via cheque/DD?

    Sorry, we will not accept cheque/DD. Please give cash only.

     

    Q15) Would I be able to pay up in installments ?

    Sorry, we don't have any installment polices but we can assure that all our products will come under your budget price only.

     

    Q16) After purchasing on our websites, how do I know if the order was placed successfully or not ?

    You can view a 'thank you' note after placing a successful order and then we will send you an order confirmation details via email on your registered email ids, even our customer care executive will call you soon after getting your order.

     

    Q17) What is the estimated delivery time ?

    Our COD Service takes 2-7 working days and Pre-paid delivery Service takes 2-3 working days only. And Local delivery services are available within 2 day (Aprox).

     

    Q18) Do you have any shipping charges ?

    We provide free shipping/delivery above purchase of Rs.245/- only on purchase of sunglasses, spectacles, 3D glasses and there are no extra taxes, hidden costs or additional shipping charges.

    We have 2 types of delivery services : (1) Prepaid delivery service, i.e. online payment process (2) COD service, i.e. cash on delivery process. (Get FREE COD on purchase above Rs.350/-, else COD charge of Rs.69/- will be payable)

    Please remember that we provide FREE shipping to our customers, but if the product returns back to us due to the negligency of addressee and we will have to resend it then the next shipment for the returned-product will take extra shipping charges.

    In case of jewellery Free shipping will be availabe only above Rs.245/-, below that Rs.59/- shipping charge will be taken (only @ jewellery.crazyspects.com). Otherwise COD and Prepaid process are the same.

    Q19) Where do to give my suggestions with regards to your service ?

    You will find a 'Feedback' option at the bottom of every product-pages,such as Eye Wears etc. You may write your comment on our Blog too. Please give us your honest suggestions & feedback over there. Otherwise you can also mail us on cs@crazyspects.com / crazyspects@gmail.com.


    Q20) When do I call your customer support for help ?

    Our dedicated customer care will be available 365 days from 9 AM to 9 PM for your help. Feel free to call us on 033 2548 0296 / 8013025464 for help.

     

    Q21) Do you Ship out side of India?

    We deliver our product only within India now. May be later on we can arrange for that.

     

    Q22) How many products do you have?

    We have eye-wears and then 3D glasses too; through the gate way of CRAZY SPECTS . Now we have brought hot fashionable semi-precious jewelleries with minimum price for all our Indian brothers and sisters by CRAZY JEWELLERY .

    Q23) How to use COUPON codes?

    • Receive your first ordered product.
    • Enter your coupon code while odering for the next one. Only one offer can be availed in one order.
    • Enter only one coupon code for one order.
    • Redeem your coupon code in this way.

    Q24) Do you offer 10% cash back for online payments?

    Yes we offer, but it is applicable for the products above Rs. 245/- .

     



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Testimonials

See what the buyers are saying after using the products.


testimonial of 12

Siddharth Singh, Kolkata, West Bengal
rating

Received the product. Everything from end was awesome 😁.......Read more

testimonial of 14

Bipin J Surve, Thane(W), Maharashtra
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I visited so many sites to buy power sunglass but at last i found crazy Spects. Realy great power sunglass Its realy superb Thnx to Crazy spects Team............Read more

testimonial of 5

Vijita Pattanayak, Chennai
rating

I'm new to this online shopping. This was the first online shop, accepted my order without any mail address. Hat's off for the product quality at this low range of price. Thanks!.......Read more