Send prescription on +91-9051860753 Call For Order: +91 9051860753 (24 x 7)

Cancellation & Return Policy

We keep things simple, transparent, and fair—so you can shop with confidence.

Cancellation

Within 1 hour

Cancel within 1 hour if lens processing or dispatch hasn’t started. Unpaid orders auto-cancel after 15 days.

Returns

24-hour notice

Tell us within 24 hours of delivery for fitting/manufacturing issues. Ship approved returns back within 10 days.

Support

Guided help

We’ll help with exchanges and adjustments. Manufacturing defects are prioritized for quick resolution.

Order Cancellation

  • Within 1 hour: Cancellation possible if lens work/dispatch hasn’t begun.
  • After processing: Once prescription lens work starts or shipped, cancellation isn’t possible.
  • Auto-cancellation: Unpaid orders may cancel automatically after 15 days.
Tip: For urgent changes, contact support with your Order ID.

Returns & Exchanges

We accept returns/exchanges for fitting or verified manufacturing issues. Please notify us within 24 hours of delivery.

Restocking fee: We do not charge any restocking fee.

Exchange limit: We allow one exchange per order.

Prescription responsibility: If an issue arises due to an incorrect prescription entered/uploaded by the customer, it will not be treated as a manufacturing defect.

Return pickup: For eligible returns, we initiate reverse pickup. If the return is due to a change-of-mind / fitting preference, the customer must ship the product back or pickup charges may apply.
Return address: Crazyspects Eyewears Pvt. Ltd. 77/2/1, P S Road, Kolkata, West Bengal, India – 700030.

  • Items must be unused, with case, cloth, and all inserts/tags.
  • Custom prescription lenses are made to order; frame exchanges are usually possible.
  • Lens charges are non-refundable unless a manufacturing/measurement defect is confirmed.
  • Ship approved returns within 10 days and share tracking details.

Not Eligible for Return

  • Used, damaged, or altered items
  • Items missing original packaging/accessories
  • Prescription lenses without a verifiable defect
  • Final-sale/clearance items (if marked on the product page)

Refunds     ------Refund policy

  • Approved refunds go to the original payment method.
  • After we receive the return, inspection is typically completed within 1 business day. Once we initiate the refund, it usually reflects in your account within 2–7 business days, depending on your bank/payment provider.
  • For exchanges, price differences are adjusted accordingly.

Inspection timeline: After the returned product is received by us, inspection is typically completed within 1 business day.
Refund timeline: For both prepaid and COD orders that are cancelled or approved for refund, once we initiate the refund from our side it may take about 2–7 business days to reflect in your account depending on your bank/payment provider.

How to start a return

  1. Tell us within 24 hours: Email [email protected] with your Order ID, issue details, and photos if applicable.
  2. Pack safely: Include frame, lenses, case, cloth, and inserts.
  3. Share tracking: Once dispatched, email the tracking number for faster processing.

If you received a wrong or damaged item, we’ll prioritize your case for a quick resolution.

Need assistance?

Our team is happy to guide you through cancellations, returns, and exchanges.


This policy may be updated without prior notice. For clarifications, please reach out to Customer Support.

Editor’s choice
Golden Frames
Our team’s favourites for daily wear.
Best value
Day-Night (Photochromic)
Great style without stretching budget.
Best value
Half Frame Glasses
Great style without stretching budget.
Hot picks
Power Sunglasses
Fresh styles customers are loving today.
Just for you
Full Frame Glasses
Popular picks that pair with most faces.
Not sure what to pick? Try the 30‑sec Frame Finder
Android app

Download Android app for faster browsing, easy access and Offers in advance.

Browse frames quicker, revisit products faster and get offer updates earlier on the Crazyspects Android app.

Download on Google Play Best for repeat visitors and quicker shopping
Why app?
  • Faster browsing flow
  • Easier access anytime
  • Advance offer visibility
Testimonials

What customers say about Crazyspects

Real customer reviews

Photo of Sachin Nadgouda, Pune, Maharashtra
Rated 5.0 out of 5 5.0/5
Sachin Nadgouda, Pune, Maharashtra
Great to have sunglasses with power, this is a great value added product, apart from the product the service quality is also awesome... Overall great satis… Sachin Nadgouda, Pune, Maharashtra
Photo of Shreya Pattnaik, Bhubaneshwar, Odisha
Rated 5.0 out of 5 5.0/5
Shreya Pattnaik, Bhubaneshwar, Odisha
I'm Shreya Pattnaik, from BBSR, a recent customer of yours, who ordered a rimless black frame. So far you've won me over completely. The delivery was done… Shreya Pattnaik, Bhubaneshwar, Odisha
Photo of Dr. Gurleen Kaur, Delhi
Rated 5.0 out of 5 5.0/5
Dr. Gurleen Kaur, Delhi
Really really satisfied that's all I can say.
WhatsApp