Cancellation & Return Policy

Order Cancellation

• Within 1 hour: Cancellation possible if lens work/dispatch hasn’t begun.
• After processing: Once prescription lens work starts or shipped, cancellation isn’t possible.
• Auto-cancellation: Unpaid orders may cancel automatically after 15 days.

Returns & Exchanges

We accept returns/exchanges for fitting or verified manufacturing issues. Please notify us within 24 hours of delivery.

Restocking fee: We do not charge any restocking fee.

Exchange limit: We allow one exchange per order.

Prescription responsibility: If an issue arises due to an incorrect prescription entered/uploaded by the customer, it will not be treated as a manufacturing defect.

Return pickup: For eligible returns, we initiate reverse pickup. If the return is due to a change-of-mind / fitting preference, the customer must ship the product back or pickup charges may apply.
Return address: Crazyspects Eyewears Pvt. Ltd. 77/2/1, P S Road, Kolkata, West Bengal, India – 700030.

• Items must be unused, with case, cloth, and all inserts/tags.
• Custom prescription lenses are made to order; frame exchanges are usually possible.
• Lens charges are non-refundable unless a manufacturing/measurement defect is confirmed.
• Ship approved returns within 10 days and share tracking details.